Frequently Asked Questions
Is that really shaped like a....
How does it taste?
Are you available in stores?
Where do you ship?
- California
- New York
- Florida
- Arizona
- Illinois
- Texas
- Pennsylvania
- Colorado
- Massachussetts
- Virginia
- Washington
- Wisconsin
- Georgia
- New Jersey
- Tennessee
- Maryland
- Michigan
- Nevada
- Ohio
- North Carolina
- Minnesota
- Oregon
- Missouri
- Louisiana
- District of Columbia
Do I have to be home to sign for the order?
State laws require that all alcohol packages be signed for by an adult (21+) with photo ID. We have very discreet packaging so we recommend sending to a place of business to always make sure the package gets signed for. FedEx and UPS will try up to 3 times to deliver the package, at which point it will be returned to us.
If a package is returned due to the carrier (e.g. FedEx) not being able to deliver the package you will be charged a second delivery fee to send the order back out. If you request a refund, you will be provided a refund of the order amount less shipping, restocking fee ($5), and handling fee ($5).
How does Shipping work?
During non-Summer months (June – August) we offer both ground and air (for select locations). Our standard processing time is up to 2 business days in order to ship your product. We carefully hand pack each bottle (no automated equipment for these beauties) and ensure the bottles are in pristine condition. After processing, your order will ship according to your selected method. Ground to the East Coast can take up to 7 business days and Air to the West Coast can take up to 5 business days. After we receive confirmation from the carrier (e.g. FedEx or UPS) you will receive a notification from us that the order has shipped and the tracking information. If at any time you want to check in on an order, just shoot us an email at [email protected]
What about Summer Shipping?
Fact #1 of wine: wine doesn’t do great at high temperatures, like in the back of a FedEx truck in the middle of summer. To make sure our wine is delivered to you with the best quality we use 3-Day Air shipping during the hottest months (June – August) when ground is not an option. This ensures that the wine is delivered at the highest quality.
After the summer months, our shipping will go back to Ground, 3-Day Air, and Standard Overnight as shipping options depending on the destination.
Do you offer shipping discounts?
Yes! On any order of 2 or more bottles you will see 50% OFF shipping discounts when you checkout.